Data Protection Privacy Policy
This policy explains how Sublix handles personal information received through website enquiries, WhatsApp or phone contact, quotations, artwork approval and order support.
Information we may collect
- Name, organisation, email address, phone number and delivery or billing details.
- Order information, product requirements, sizes, quantities, deadlines and artwork instructions.
- Logos, sponsor marks, player names or numbers supplied by the customer for customisation.
- Basic website and enquiry information needed to operate the site and respond to messages.
How we use information
- To respond to enquiries and prepare quotations.
- To confirm artwork, production details, invoices, delivery and customer support.
- To keep business records where required for accounting, tax, legal or dispute-resolution purposes.
- To improve website content, customer service and order handling.
Sharing information
We may share relevant order details with trusted service providers, payment providers, delivery partners or production partners where this is needed to fulfil an enquiry or order. We should not share more information than is necessary for that purpose.
Your rights
Under UK data protection law, individuals may have rights to access, correct, delete, restrict or object to certain uses of their personal information. These rights depend on the circumstances and applicable law. Contact us if you want to raise a privacy request.
Retention
We keep personal information only for as long as reasonably needed for enquiries, orders, accounting, legal obligations and customer support. We review this policy as our services and systems change.